A CCTV installer reports a dramatic reduction in their fuel use and CO2 emissions by utilising remote maintenance monitoring, Powered by CheckMyCCTV.
The installers’ blue-chip client – with over 500 sites across the UK, wanted to ensure that their CCTV systems were operational 24/7 and specified CheckMyCCTV to reduce the Security and Health and Safety risks associated with faulty CCTV systems.
Understanding that their current maintenance offering could not ensure the effectiveness of their clients’ CCTV at all times, the installer incorporated remote maintenance monitoring using CheckMyCCTV into their maintenance provision.
The installer reduced the number of scheduled service visits from two a year to one – but supplemented them with 24/7 monitoring of each CCTV system using CheckMyCCTV, issues are now detected and reported automatically as soon as they occur.
This proactive maintenance plan allowed the installer to provide a better service to their client, by responding to faults in a more timely and effective manner - significantly reducing system downtime.
By nearly halving the number of service visits they need to make, they have slashed their CO2 emissions by 40%, as well as their fuel usage, manpower, and other costs resulting from sending engineers to remote sites.
Contact us to discuss how adding CheckMyCCTV to your maintenance contracts can significantly reduce your CO2 emissions and costs, and improve your service response.
moc.smetsysymkcehcnull@ofni or +44 (0) 161 870 6137
Want to offer your customers something unique?
As trading conditions become ever more competitive, CCTV installers and Integrators are looking to provide unique and innovative products and solutions for their clients.
To help enhance your CCTV maintenance offering, CheckMyCCTV maintenance monitoring software now has the option to add your own branding, both to the software itself, and the report emails that it sends.
Many of our Installer and Integrator customers are wrapping their maintenance services around the unique proactive maintenance monitoring approach that CheckMyCCTV offers, allowing them to win maintenance contracts on service and if necessary, on price, and increase the recurring revenue streams.
One of our customers has packaged CheckMyCCTV into their own branded SmartServ maintenance service, providing their customers with One fixed annual maintenance visit, which is supplemented with 24/7 maintenance monitoring using our software.
Their SmartServ solution allows them to offer their clients remote fixes as soon as an issue is detected, and if it can’t be resolved remotely, a visit is arranged – reducing system downtime and providing a much more proactive and cost effective service.
Add your own branding to your CheckMyCCTV maintenance monitoring service, and offer your customers a service which is unique to you.
For more information about how you can offer CheckMyCCTV maintenance monitoring to your customers, and how to brand your service, please contact us on +44 161 870 6137 or email moc.smetsysymkcehcnull@ofni
Manchester based Empress Connect, a CheckMyCCTV Monitoring Partner, are offering a great deal for UK customers wanting to switch their current CCTV monitoring, or connect new sites. As well as getting a FREE HikVision DVR or NVR for the site, it will also be monitored for faults and operational issues 24/7 using CheckMyCCTV at no extra charge.
Darren Rewston, Managing Director of CheckMySystems commented “By offering CheckMyCCTV system monitoring for remote monitored CCTV systems for no extra charge, Empress Connects’ customers have the ultimate peace of mind that their CCTV systems are operating correctly at all times.”
“We are delighted to see our partners providing their customers with innovative services as a key driver to stay ahead in a competitive market, and we believe that CheckMyCCTV can help differentiate our customers from their competitors”
Colin Wolf, General Manager of Empress Connect adds “We provide a professional remote CCTV monitoring service and CheckMyCCTV gives excellent added value. It’s also a superb tool for our CCTV installer partners, helping them to manage their maintenance work schedules more proactively”.
Electronic security product provider, IPX360 Solutions Inc., based in Montreal, signed an agreement with CheckMySystems Ltd., video surveillance health and operation monitoring software specialist, to act as its agent for CheckMyCCTV in North America.
The CheckMyCCTV application, to be offered by IPX360 Solutions Inc. in the United States and Canada, is designed to automatically identify and report specific video surveillance system faults as soon as they are detected. Typical issues that can be flagged by CheckMyCCTV include: camera failures, hard-disk failures, recording issues, time-accuracy problems, and network connection failures. Early detection helps to ensure that problems are resolved before they can affect negatively on system performance, the company stated.
IPX360 Solutions sees tremendous potential in targeting CheckMyCCTV at security distributors and owners of large-scale and multiple sites. Central stations are another focus, where interest already has been expressed in CheckMyCCTV by providers, given its capacity to enhance the efficiency of their operations and, crucially, the system status information that can be provided to customers, according to IPX360 Solutions.
Regis Glorieux, president of IPX360 Solutions Inc., explains what attracted him to the CheckMyCCTV solution: “In my view there is a real need for a new approach to checking on video surveillance systems in the United States and Canada. When working with and for distributors, I regularly came across recorders that were simply not working and may have been out of action for weeks or even longer. I am certainly not alone in this. Often the first time the customer realized anything was amiss was when there was an incident and they couldn’t retrieve the video.
“With CheckMyCCTV in place these problems are picked up automatically, and highlighted by an on-screen warning at a monitoring station or even via a smart phone app, so no one needs to be left in the dark. Another factor, which is very appealing and differentiates CheckMyCCTV from less-capable solutions, is the ability of the software to work with multiple video surveillance system brands. Traditionally, such solutions have tended to be very much manufacturer-specific. This isn’t very practical for customers who want to avoid the headache of trying to run four or five pieces of software simultaneously. Now, with CheckMyCCTV they can access a single, convenient interface for all important status checking,” Glorieux said.
Commented Darren Rewston, founder and managing director of CheckMySystems Ltd., “The experience we have had to date in the U.K., working with monitoring stations, large retailers and other users, shows that CheckMyCCTV can make a positive difference to fault finding and how the maintenance of video surveillance systems is managed.
“The need to implement effective checks was underlined in a snapshot survey we conducted of 300 sites across the U.K. Before CheckMyCCTV was implemented, a worrying 75 percent of sites had one or more issues affecting the operational performance of the CCTV system, ranging from daylight saving time not being updated, to camera failures, recording problems, and hard disk issues,” he described.
CheckMyCCTV is compatible with more than 25 video surveillance system brands and OEMs, including: Samsung, Costar Video, Hikvision, American Dynamics, Digimerge, Dedicated Micros, Panasonic, Xtralis, and Dahua — with more being added to this list all the time.
For information, call 866-790-4777 or visit: www.ipx360solutions.com.
SmartServ is an innovative approach to providing a pro-active maintenance service to end-users.
The problem with traditional CCTV maintenance contracts is that in most cases the installer provides one or two site visits a year to check that the CCTV system is working and in between those visits, the customer is expected to find faults themselves.
End-users often do not have the time or appropriate training to check that a CCTV system is operational, especially if there are many remote systems to check.
SmartServ is different, along with providing yearly maintenance visits, customers with a SmartServ maintenance plan also get around the clock remote CCTV maintenance checks which alert RIS Limited of issues with the security of a site so they can be dealt with before they become critical.
The SmartServ system also sends Daily Status Reports to each of RIS Limited’s customers, so they are also aware of when issues occur, and just as importantly, when they are fixed.
Said Darren Rewston, Managing Director of CheckMySystems Ltd: “We are delighted to see our Installation Partners using CheckMyCCTV in innovative ways to provide remote maintenance monitoring as part of their maintenance provision, RIS Limited’s customers are receiving tailored support which is more effective both in cost and in service.”
“SmartServ is a great example of building on the CheckMyCCTV platform to provide a unique service experience for RIS Limited’s customers”.
For more information on the RIS Limited. SmartServ maintenance plan, please visit www.rislimited.co.uk or call 0845 557 7210.
To learn more about how you can implement CheckMyCCTV into your maintenance contracts, contact us on +44 (0) 161 8706137 or email moc.smetsysymkcehcnull@ofni