Maintenance monitoring is a new concept in the CCTV industry, although it is used regularly in other sectors such as IT, refrigeration, and Oil & Gas production to increase system uptime and reduce maintenance costs.
So we’ve compiled a list of the 10 frequently asked questions about CheckMyCCTV:
1. What is CheckMyCCTV?
CheckMyCCTV is a software solution to check and verify that a CCTV installation is working correctly at all times. CheckMyCCTV monitors your installations and alerts you when there is an issue so it can be pro-actively remedied.
2. Why do we need it?
Your customers require their CCTV systems to be operational 24/7 to ensure their staff, premises, and assets are protected at all time. Traditional annual maintenance cannot provide this assurance. By monitoring your installations with CheckMyCCTV, you can give your customers the assurance that their CCTV systems are operational at all times.
CheckMyCCTV can be used as part of a proactive maintenance service, allowing you to resolve issues before they become critical.
3. How does it work?
CheckMyCCTV works by connecting to the DVR or NVR using a network connection, either locally, via broadband, or VPN, and logging on to perform the checks. If any of the checks fall outside of the user threshold, or if a failure is detected, an alert is displayed on the CheckMyCCTV Software, and an email is sent.
4. Does anything need to be installed or configured on the CCTV system?
The only thing that needs to be configured on the DVR is to add a user account for use with CheckMyCCTV. No other hardware or software is required.
5. What checks can it do?
There are a number of checks that CheckMyCCTV can perform on a remote CCTV system, the ‘core’ checks that work on all of our systems are:
- Network/Connection Check – Ensures the software can connect to the CCTV and Router.
- Camera Failure Check – Reports when cameras have failed on the system.
- Recording Check – Ensures the system is recording as expected.
- Record Duration Check – Ensures the system is recording for the correct duration.
- Time Accuracy Check – Ensures the time is set correctly on the system.
There are other checks which are available on other devices including Camera Tamper Detection, and Restart Checks. A list of available checks can be downloaded HERE.
6. Does CheckMyCCTV work with any CCTV system?
CheckMyCCTV is currently compatible with over 40 brands of DVR/NVR manufacturers including Samsung, Panasonic, HikVision, Dedicated Micros, Lilin, Xtralis, Vista, and Videcon. A full list of compatible brands can be seen HERE. We are adding more brands on a ‘per project’ basis, so if you use a particular brand for a project that is not supported, please contact us.
7. What fs the CCTV systems are on a Corporate network or behind a Firewall?
Many CCTV systems are installed on company networks which have no external access to them. Ordinarily, this would mean that checks could not be performed, but using our CheckMyCCTV Connector software, it is possible to run the checks on your customers’ network and receive the results in your CheckMyCCTV Service.
For more details about CheckMyCCTV Connector, click HERE.
8. What do you need to run CheckMyCCTV?
Not much, the software is installed on a Windows PC or Server with at least 2GB of an RAM and as long as it has access to the Internet or a connection to the systems to be checked, then that is all you need. Some of our customers have a second monitor to show the status of their installations using the Map facility, but that’s optional.
We also have CheckMyCCTV Monitoring Partners who can run the service for you. For more details about our monitoring partners, click HERE.
9. What is a typical application for using CheckMyCCTV?
There probably isn’t a typical application as such, any CCTV system could be monitored regardless of the application. However, by far the most popular application where CheckMyCCTV is used is to monitor the status of multi-site retail installations. This is often because it is difficult to know the status of 1000 CCTV systems or more dotted around the country than a few systems. CheckMyCCTV can display the status of thousands of CCTV systems on one screen.
10. How much does CheckMyCCTV cost?
CheckMyCCTV is licensed annually per connected DVR or NVR System (up to 64 cameras). The cost per license depends on how many systems the software is monitoring. We have a CheckMyCCTV Starter Pack which contains the CheckMyCCTV software, 25 Licenses, Customer branding, and remote setup and training for just £995+vat.
If you require more or less licenses, or would like to try CheckMyCCTV, please contact us to discuss your individual requirements on +44 (0)161 970 6137 or email us at moc.smetsysymkcehcnull@ofni
CheckMyCCTV is used to monitor the status of thousands of CCTV systems distributed over wide geographical areas, such as in retail, restaurants, banks, infrastructure, and transportation. Many of these installations typically have a small number of analogue cameras recording onto DVR systems.
CheckMyCCTV supports over 40 brands of DVR CCTV systems, but with the demand for IP based CCTV systems growing, and customers switching to NVR replacement systems, CheckMyCCTV has evolved to provide support for for NVR systems from manufacturers such as Samsung, HikVision, Panasonic, Dahua, Qnap, NUUO, Xtralis, and more.
Darren Rewston, Managing Director of CheckMySystems Ltd. comments, “By expanding the list of supported products to include the Vicon HDExpress NVR, we are offering our customers an increased portfolio of easy to use DVR replacement products which can be seamlessly integrated into their existing CheckMyCCTV service.”
To find out more about how to offer your CCTV customers a remote status monitoring solution as part of their maintenance provision, please contact us on +44 (0)161 820 6137 or drop us an email to moc.smetsysymkcehcnull@ofni
Our customers already use CheckMyCCTV to monitor the maintenance condition of thousands of remote CCTV systems. With CheckMyCCTV Connector, it’s now possible to monitor CCTV systems even when there is no external access to them.
Many CCTV systems are connected online these days, which means that CheckMyCCTV has no problem connecting to them. However, when CCTV systems are installed behind a firewall or on a company network, it’s more difficult to offer a remote maintenance monitoring service without having to open outside access via the router or VPN. Not any more…
CheckMyCCTV Connector is a simple solution which allows the checks to be conducted from within the remote network, and send the results back to your CheckMyCCTV software for monitoring.
What is CheckMyCCTV Connector?
CheckMyCCTV Connector is a lightweight application which resides on a Windows PC, Server, or Virtual Server on your customers’ network. It performs the maintenance checks by accessing all the CCTV devices on the internal network and reporting the results back to your CheckMyCCTV software through our web portal via a HTTP connection.
How does CheckMyCCTV Connector work?
To start checking the status of CCTV systems within your customers’ network, you’ll need to follow a few simple steps:
- Install the CheckMyCCTV Connector software on a PC within your customers’ network.
- Copy the 16-digit unique ID key.
- Create a Connector Site in your CheckMyCCTV Software and enter the unique ID key.
- Start adding devices into the software to check in the normal way, using the devices local IP addresses.
- The settings and results are transferred back and forth using our web portal.
Once you’ve set up devices on the connector, you just need to license it in the normal way within the CheckMyCCTV software.
Where is CheckMyCCTV Connector used?
CheckMyCCTV Connector is used if you need to monitor systems that you have no direct access to or are installed on locked-down networks, typical examples include retail chains, banks, petrol stations, schools and council offices, corporate networks, and national infrastructure:
When is CheckMyCCTV Connector available?
CheckMyCCTV Connector will be available from 16th September 2013.
How much does CheckMyCCTV Connector cost?
For a limited time, CheckMyCCTV Connector is free of charge to existing customers. You just need to license each unit connected to it as you would with any other system to be monitored.
To get CheckMyCCTV Connector, or to try CheckMyCCTV, contact us on +44(0)161 870 6137 or send an email to moc.smetsysymkcehcnull@selas
CheckMyCCTV is used by CCTV installers to monitor the maintenance status of thousands of remote CCTV systems in retail, schools, councils, utilities and other multi-site installations. As as our customers move away from traditional analogue systems to IP based systems, it is important that we offer the same seamless integration within CheckMyCCTV.
CheckMyCCTV is already compatible with a wide range of industry leading DVR and NVR products from partners such as Samsung, Panasonic, Dedicated Micros, and Hikvision, and by adding support for Axis IP cameras we can add maintenance monitoring right up to the source devices in the CCTV system.
Darren Rewston, Managing Director of CheckMySystems comments “Customers using CheckMyCCTV often monitor many CCTV systems spread out over a large geographic area, such as retailers, banks, and utility companies. These have traditionally used DVRs with a small number of analogue cameras attached. We are now seeing these customers move towards more IP based solutions”,
Adding “Although we added support for ONVIF compatible IP cameras, developing for individual brands such as Axis, allows us to utilise some of the advanced features checks that are not supported by other cameras.”
We look forward to providing native support for Axis products in the future. Please get in touch if you have any projects new or existing projects using Axis IP cameras or encoders, on 0161 970 6137 or email moc.smetsysymkcehcnull@ofni
We have had increased number enquiries from customers who suspect their CCTV systems have or are being tampered with or vandalised to prevent the detection of criminal activity.
CheckMyCCTV is designed to ensure CCTV systems are operational 24/7, but in many cases it can also detect if the system has been tampered with using the same checks.
Typical ways a CCTV system may be tampered with include:
- Disconnecting a camera.
- Unplugging the CCTV from the network.
- Moving or obscuring a camera.
- Switching off the system.
- Changing the time/date on the CCTV system.
- Switching off or deleting the recording.
Each of these anomalies can be checked automatically using CheckMyCCTV every hour of every day, allowing users to remotely detect whether a CCTV system has been tampered with or developed fault.
Customers who manage or maintain remote multi-site CCTV systems will benefit from CheckMyCCTV tamper detection monitoring to ensure their systems are operating as expected.
CCTV systems are often only checked or maintained once a year, giving the perpetrators ample opportunity to render the CCTV system useless by switching it off, moving the cameras, or otherwise tampering with the system.
Let CheckMyCCTV perform daily tamper checks on all your remote CCTV systems and alert you to suspected tampering activity or faults.
If you would like to discuss how CheckMyCCTV can ensure your systems are operational 24/7, please contact us on 0161 870 6137 or email moc.smetsysymkcehcnull@ofni