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Remote Video Response (RVR) has launched a new service designed to continuously monitor the health of its customers’ CCTV equipment.
RVR, part of UTC Fire and Security, is to roll out the new service in partnership with CheckMySystems Ltd.
It has been built around software designed to enable cameras, detectors and recorders to be checked hourly.
Colin Walters, RVR general manager, said that the potential weak link in any CCTV installation, monitored or otherwise, is the efficacy of the products installed: “Some believe that once a system has been installed, then they can forget about it because it will always be working. Sadly this is not the case, as our research has shown.
“Now we are able to regularly check each element of a CCTV system to monitor the network connection and ensure the hard disks have not failed or the system has stopped recording,” he said. “All of this can be done remotely, taking the benefits of RVR to those that would not normally use our services.”
Darren Rewston, managing director of CheckMySystems said customers were noticing that despite buying expensively maintained solutions for their premises, their systems could often have a fault for many months without anyone noticing: “Engineers normally only check the equipment once or twice a year as part of a maintenance package,” he said.
“But the RVR service, using CheckMyCCTV software means that the CCTV installation is being constantly monitored and warning when an issue occurs. Installers using this service will be informed exactly what the issue is, so it reduces the need for lengthy on-site diagnostics, and increases the chance of a fix in the first visit. The potential cost reduction for service calls can be huge.”
Get a daily status update of all your CCTV installations
CheckMyCCTV’s new Daily Status Report function allows you to generate automatic ‘snapshot’ status reports for all your sites, every day.
This function is designed for people who do not need the granularity of individual alerts which are generated when as issue is discovered. By receiving the Daily Snapshot Report, they will see the status of their entire estate in a single email at a user defined time each day.
Typical recipients could be Security Managers, Facility Managers, Loss Protection Managers, and even the End-Users. Daily Status Reports can be configured on a Global, Customer, Site, or Unit basis, so group security managers could receive a status report for all sites, and local security managers would only receive a status report for their own sites.
The report can be customised with your logos and layout, and you can choose whether it is exception driven – only sent when issues are discovered, or a complete report with all sites displayed regardless of their current status.
Daily Status Reports give you and your customers an ‘at a glance’ summary of the issues on your sites, and has been optimised for traditional email clients as well as iPhone, Android, and other Smartphones that can display HTML emails.