Are end-users at fault if their CCTV isn’t working?

We conducted a poll on LinkedIn posing a hypothetical question:

“Your customer had a break-in and the CCTV wasn’t working. Whose fault is it?”

Without any other information, an overwhelming number of respondents (over half of 171 votes) indicated that it was the user at fault for not reporting the issue prior to the break-in.

The result of the poll raised a few eyebrows – the customer has already had a break-in and now it’s their fault for not finding the issue first!

To some extent it should come as no surprise, CCTV maintenance contracts have traditionally required the end-user to check their systems regularly.

This has been a legacy of the industry for the last 30 years since recording to video tape, but it begs the question, why?

Here’s a few typical reasons why end-users shouldn’t be relied upon to check and report CCTV problems:

  1. They are not trained to find faults.
  2. They’re most likely too busy doing their job.
  3. The systems may not be accessible or remotely installed.
  4. Not all CCTV faults and issues are obvious.
  5. The employee checking may benefit from it not working!

Fortunately, CCTV maintenance is changing, and the onus to check CCTV systems is now moving away from the end-user, driven in part by necessity.

During lock-down, it was impossible for end-users to check their CCTV systems, leaving them at risk. Systems had to be remotely checked to ensure they are working (if they were checked at all).

However, these manual checks can take up a large amount of time and resource when you have 10, 100, or 1000’s of systems that need to be checked on a daily basis, which is where our award-winning CheckMyCCTV™ checking solution can help.

CheckMyCCTV™ automatically checks your customers’ remote CCTV systems 24/7 for faults, operation, and compliancy issues as part of your service.

You can see the status of all your customers CCTV systems at any point in time and detect issues as they happen, allowing you to target service visits when they are needed.

By automating your remote CCTV maintenance checks, you will ensure your customers’ CCTV is working, compliant, and fit for purpose without them needing to do anything, and you’ll also benefit by:

  • Generating additional recurring revenue streams,
  • Using your resources more effectively, and
  • Reducing your costs and manpower requirement.

More than 25,000 CCTV systems are remotely maintenance checked 24/7 using CheckMyCCTV™, are yours?

For more information, or a FREE Trial, visit www.checkmysystems.com/trial or contact us at sales@nullcheckmysystems.com or +44 161 8706137

The original LinkedIn Poll can be found HERE.

Mobotix camera support added into CheckMyCCTV™

We are delighted to announce that Mobotix cameras are now compatible with our award-wining CheckMyCCTV™ maintenance monitoring solution.

CheckMyCCTV™ has traditionally been used to monitor multi-site CCTV systems such as retailers, hotel chains, car dealerships, and banks etc.

We’re now seeing an increase in demand to many other types of systems including rapid deployed CCTV towers, and systems in harsh environments; with recording directly to SD Cards on the camera or to NAS devices.

In these high-risk environments, it’s more important than ever to ensure that the CCTV systems are operational and fit for purpose 24/7.

CheckMyCCTV™ automatically checks and reports issues with the cameras, recordings, or image quality, so engineering resource can be targeted proactively.

Darren Rewston, Managing Director of CheckMySystems Ltd. comments “We have seen growing demand for Mobotix camera support from our existing customer base, the flexibility of Mobotix cameras means they are a great fit for our customers installing cameras in any environment.”

Adding “We’ve optimised our Mobotix camera integration to check all the installed camera modules, whether colour, b&w, or thermal, to ensure they are working and fit or purpose.”

For more information about Mobotix products, visit www.mobotix.com

Contact us for more information about CheckMyCCTV™, or click HERE to activate your free trial.

EMCS extend CCTV Sentry service to non-monitored systems

Remote CCTV maintenance checking service from EMCS now available on non-monitored systems.

Long term CheckMyCCTV™ monitoring partner, EMCS, are extending their CCTV Sentry 24/7 remote maintenance checking service to include non-monitored systems.

As the lock-down is preventing CCTV Installers making their usual maintenance visits, it is more important than ever to ensure the on-site CCTV is working and fit for purpose, especially as property may be closed, or operating at reduced times.

CCTV Sentry is already included as standard with EMCS monitored CCTV connections, and customers can now add non-monitored systems, as long as there is network connectivity to the system.

Darren Rewston, Managing Director of CheckMySystems Ltd., commented “At this difficult time, where it’s not possible to attend sites to conduct maintenance visits, the CCTV Sentry service from EMCS is invaluable in ensuring that customers’ systems are working and fit for purpose, whether they are monitored or not.”

There is no setup cost, or long term contract, you simply pay for each system connected on a month by month basis.

For more information on CCTV Sentry 24/7 remote maintenance checking, contact EMCS on 0800 716 179 or sales@nullemcs.co.uk

CheckMyCCTV™ Monitoring Partner scheme launched

Given the unprecedented lock down in many countries following the corona virus outbreak, many CCTV Installers have found themselves unable to attend sites to perform their planned CCTV maintenance visits.

This is leaving end-users at risk of faulty CCTV systems leaving their sites at risk, at a time where crime rates are increasing and properties are being left unoccupied. To counter this, we are launching the CheckMyCCTV™ Monitoring Partner scheme.

As many CCTV monitoring stations already have connectivity into their customers’ sites, they are able to perform automated remote maintenance checks 24/7 using our award-winning CheckMyCCTV™, with no setup on site required.

The checks include:

Connection Issues
Reports when the connection to the CCTV system fails or the system goes offline.
Camera Failures
Detects if a camera has developed a fault or is tampered with.
Image Integrity
Detects if the camera images are too bright or dark, out of focus, or out of alignment.
Hard Disk Failures
Detects hard disks failures or if it stops recording.
Recording Issues
Reports if the system is recording for less than the expected duration.
Time & Date Inaccuracy
Reports when the time is incorrect or tampered with.

Customers receive a scheduled daily status report email from our monitoring partners, and a live web status link showing sites will issues, so they can target only sites with issues.

Monitoring partners get these benefits:

  • FREE CheckMyCCTV™ Software with your branding
  • FREE configuration and remote training.
  • Extended Trial period.
  • Cost effective Pay-as-you-go monthly pricing.

Register to become a monitoring partner:

* indicates required field

CheckMyCCTV™ adds support for Hanwha Wisenet NVRs

Support for Hanwha Wisenet NVRs added to CheckMyCCTV™

We’re delighted to announce that as part of our programme to add support for more brands into CheckMyCCTV™, Hanwha Wisenet NVR platforms have now been added to the class-leading remote maintenance platform.

CheckMyCCTV™ automatically checks remote CCTV installations for faults and other issues, so Integrators can provide a proactive and targeted service.

Darren Rewston, Managing Director CheckMySystems Ltd., comments, The addition of the popular Hanwha Wisenet platforms gives Installers a real unique selling point across multi-site installations. By offering customers additional piece-of-mind that their CCTV is working and fit for purpose, and reducing the time and effort it takes to support multiple installations.

The checks that can be performed on Hanwha Wisenet NVRs  using CheckMyCCTV™ include:

Network Status – Ensures connectivity to the system.
Camera Status – Checks the status of the cameras connected to the system.
Image Check – Checks for camera alignment, images which are too bright or dark, or out of focus.
Record Duration – Ensures the system is recording for the correct user-defined time period.
Recording Check  – Checks if the system is recording correctly.
Time Accuracy – Ensures the time and date on the device is accurate. …and more

These checks ensure that the system is working and operating as expected in a fraction of the time it takes to manually check them.

For more information about Hanwha Wisenet products, visit www.hanwha-security.com

Alert Monitoring add CheckMyCCTV™ to their service offering

We are delighted to announce Alert Monitoring as our latest CheckMyCCTV™ Monitoring Partner.

Based in Trowbridge, Wiltshire, Alert Monitoring provide a range of remote monitoring services that can be applied to all business types. 

The Monitoring Station operates 24/7, 365 days a year, and has a team of SIA accredited operators delivering a highly responsive and proactive service.

As part of that responsive and proactive service, CheckMyCCTV™ is now available as an option to check and ensure CCTV systems are working and fit for purpose when they are needed most. 

Darren Rewston, Managing Director of CheckMySystems Ltd., commented “We’re delighted to welcome Alert Monitoring to our ever growing list of Monitoring Partners” adding “Monitoring stations often have hundreds or even thousands of systems, and having an automated and reliable method of ensuring they are all working and fit for purpose is essential in ensuring that customers are getting the service they expect.”

Paul Rolfe, Director of Alert Monitoring added “Our customers depend on their CCTV systems working when they’re called upon, by utilising CheckMyCCTV™ we can identify CCTV issues and report them to the service team before they become critical, reducing downtime and risk.”

For more information, visit Alert Monitoring at www.alertmonitoring.uk or call 
0333 999 9565.

Support for Axis cameras added to CheckMyCCTV™

Were delighted to announce that Axis cameras are now compatible with our award-wining CheckMyCCTV™ maintenance monitoring solution.

CheckMyCCTV™ has traditionally been used to monitor multi-site static CCTV systems, such as retailers, hotel chains, car dealerships, and bookmakers etc.

We’re now seeing an increase in demand to support rapid deployment and CCTV towers with recording directly to SD Cards on the camera, and connected via mobile networks.

In these high-risk environments, it’s more important than ever to ensure that the CCTV systems are operational and fit for purpose 24/7.

One constraint when monitoring the status of mobile connected systems is the the amount of data passing to and from the device.

By signing up to the Axis Application Development Partner programme, we have been able to optimise the data requirement for mobile connectivity. The checks are quick and require very little bandwidth, and no CheckMyCCTV™ functionality is lost.

Darren Rewston, Managing Director of CheckMySystems Ltd. comments “The Axis cameras is a great fit for our customers utilising mobile connectivity and rapid deployment of cameras. Integration of Axis cameras into CheckMyCCTV™ has been optimised for that environment.

Adding “The built-in SD Card makes it an economical and efficient way to record locally at the camera without requiring additional equipment. Our CheckMyCCTV™ solution integrates seamlessly, seeing it as a single channel NVR”.

CheckMyCCTV™ is compatible with Axis Cameras and Encoders using API version 2.0 and above. For more information about Axis products, visit www.axis.com

Contact us for more information about CheckMyCCTV™, or click HERE to activate your free trial.

Cathexis VMS integration added to CheckMyCCTV™

Extending our support for the supported CCTV brands, were delighted to announce that Cathexis VMS systems are now compatible with CheckMyCCTV™.

CheckMyCCTV™ is a brand-agnostic solution, allowing our customers to use whichever suppliers they see fit for their application.

Cathexis joins supported brands such as Hikvision, Dahua, Hanwha, as well as VMS solutions from Avigilon, Nework Optix, Milestone, and Digifort.

When an existing customer contacted us requesting support for CathexisVision for a supermarket chain they monitor, the wheels went into motion, and we had a new driver ready to test within a week.

Darren Rewston, Managing Director of CheckMySystems Ltd. comments “CheckMyCCTV™ customers often have a mix of brands that they monitor or maintain. The beauty of CheckMyCCTV™ is that when we add support for new devices, they can be seamlessly added to the software with the same look and feel”

CheckMyCCTV™ is compatible with Cathexis CathexisVision version 2018 and above. For more information about Cathexis products, visit www.cathexisvideo.com

To register for a CheckMyCCTV™ trial, click HERE

Hosted CheckMyCCTV™ to be demonstrated at the North West Fire & Security exhibition

We’re exhibiting at the North West Fire & Security Exhibition on Wednesday 11th September, at the DW Stadium in Wigan.

We’ll be running live demonstrations of our Hosted CheckMyCCTV™ solution throughout the day, showing how easy it is for CCTV Installers and Monitoring Stations to offer 24/7 checking as part of their service.

The North West Fire & Security Exhibition is an excellent opportunity to find out more about the latest products and services available to you and your customer’s. Other exhibitors include:

  • Ajax Systems
  • BT Redcare
  • COP Security
  • CSL Group
  • Hikvision
  • Orisec
  • Vicon, and more.

The doors will be open to visitors from 10am with tea/coffee and breakfast rolls, and a light lunch will be served from 1pm with tea/coffee available. Doors close at 4pm.

A business card raffle will take place on the day so don’t forget your business cards. The prizes are 3 pairs of tickets to a football match at the DW with a meal in Rigalettos before the game

CLICK HERE to register to attend the event. See you there.

AxxonSoft support added to CheckMyCCTV™

AxxonSoft support added to CheckMyCCTV™

AxxonSoft’s state-of-the-art open-platform Axxon Next solution has been added to CheckMyCCTV™

As part of our commitment to expand the list of supported CCTV systems, AxxonSoft’s Axxon Next solution joins the growing list of systems compatible with CheckMyCCTV™.

CheckMyCCTV™ is traditionally used to monitor DVR and NVR systems, but as Installers and Monitoring Stations extend their product mix, VMS systems are seen as cost effective and flexible solutions for end-users.

CheckMyCCTV™ automatically runs a comprehensive list of checks on the Axxon Next platform, including:

Network Status – Ensures connectivity to the system.
Camera Status – Checks the status of the cameras connected to the system.
Image Check – Analyses if images have lost alignment, are too bright or dark, or out of focus.
Record Duration – Ensures the system is recording for the correct user-defined time period.
Recording Check  – Checks if the system is recording correctly.
Time Accuracy – Ensures the time and date on the device is accurate. …and more

These checks ensure that your customers’ systems are working and operating as expected in a fraction of the time it takes to manually check them.

For more information about AxxonSoft or Axxon Next, visit www.axxonsoft.com

To try CheckMyCCTV™ for yourself, and see how you can offer 24/7 CCTV checking for your customers, click HERE to register for a trial.